The brushes are made in our factory in China. China is the #1 producer of sustainable bamboo. We can keep costs and shipping costs down by sourcing from China. We have a close relationship with our factory and are constantly improving the sustainability and eco-friendliness of BamBrush.
Nylon bristles will biodegrade but it can take up to 30 years for them to completely degrade. We don't consider that to be fast enough so we suggest that people either recycle or dispose of their bristles.
To fully biodegrade your BamBrush, remove the bristles with pliers before composting the handle.
Your brushes will arrive in a BAMvelope shipped via Canadapost!
The brushes are individually wrapped with thin recyclable/biodegradeable paper sleeve for hygienic purposes during travel.
Packages are shipped 2-3 days after payment is received, and take 1-2 weeks to arrive depending on where you live in Canada. If your order hasn't arrived past this time-frame please let us know immediately.
If you have forgotten about your subscription and noticed a billing but would like a refund let us know as soon as possible.
Because of our business model we cannot refund an order after it has been shipped to the customer. If we can catch the refund before shipping the product then this is possible. It is the customers responsibility to be aware of any subscriptions they have with us.
Unfortunately, no. We have to use Stripe for all recurring subscriptions to BamBrush. Some people are uncomfortable with using Stripe instead of PayPal but Stripe is on the same level or higher in transaction sercurty than PayPal.